The National Broadband Network is a quintessential driver for your business growth. NBN helps enterprises and small businesses improve customer experience and presents new opportunities to grow your customer base. Central to all this, is choosing a business phone system that can help you reap the benefits from the national broadband network.
It is important to evaluate your NBN ready business phone system around factors that are most important for your business.
Here are 5 key factors that you should consider.
Features that can give you a competitive advantage
A business phone is one of your primary tools for business growth, organizational collaboration and customer interactions. Choosing the right business phone and creating personalized processes around your phone system can give you strong competitive advantages for your business. Here are some features that can help you compete and win a fast-changing business landscape!
- Remote work compatible
- IVR menu capabilities
- Automatic Sales Dialing (ex Power Dialer)
- Mobile phone compatible
- Integrations with CRMs and other business tools
- Personalized Voicemail
- Caller ID
- Conference calling and call whispering
- Note-taking and sharing features
- Microphone muting
- Custom music for hold or messages
- Headset compatibility
- Call recording accessibility
- Speed dialing/redial
- Warranties and remote support
- Call forwarding
How does the business phone improve your customer experience?
A customer engagement lifecycle can make or break a business. A seamless sales funnel and a great customer experience team is critical to grow a business. A business phone system that helps improve your team’s productivity through time saving features should be an important deciding factor to choose your business phone system. Modern phone systems can be great tools to improve your customer retention through features like call listening. Your phone system should help you know your customers better by integrating with your CRMs and other business tools. With most business growth coming from returning customers, customer experience should be on top of your business priority!
Is it simple to manage?
Many businesses are now asset light. You do not want to manage complex communications systems when there are smart simple phone system infrastructures. It is important to choose business phone systems that are user friendly with simple backend management. Your business phone should make your “business day in a life” simpler by helping you manage tasks, new lines, extensions, passwords et cetera.
Does your phone system offer a quick and hassle free set-up?
Business time lost is money lost. You would not want to lose your business time spending days and weeks installing a new phone system. You should choose a phone system that can be installed quickly with minimum downtime for your essential communications. Customization possibilities of the phone system for particular needs is something that you should carefully evaluate while purchasing. You do not want to get stuck with a phone system that stifles your business needs!
Does your phone system infrastructure grow with your business?
Last, but not the least, your business phone system should offer you the same agility and flexibility that you offer to your customers! Look out for subscription licensing plans that scale with your needs and get a vendor partner who is aligned to your business growth. Upgrades and migrations should be breeze!
