“If you just communicate, you can get by. But if you communicate skillfully, you can work miracles”
– Jim Rohn
For human survival in this world, communication is the most important factor. It allows him to give and take information which is vital for his day-to-day survival. If one individual’s survival depends on his communication, imagine how much a business would depend on it to thrive in this competitive world. This applies more to the Small and Medium Businesses (SMBs).
In the 21st century, the methods for communication is not restricted to just verbal or written formats anymore. The technology has developed vastly, providing us with multiple platforms for effective communication.
Key points for SMBs to focus:
- Cost-effective indulgence in technology to develop the venture
- Use technology to portrait the business as on par with higher business ventures
- Develop effective communication among the workforce and with customers/clients
- Expand the venture to co-operate with international clients
What is the solution?
VoIP – Voice over Internet Protocol
VoIP is a budget-friendly and secure solution to all the problems that any small business setup faces on a regular basis in the field of communication. To understand how VoIP can help your business, it is important to understand the technology and the means to implement it.
The following with help you understand what VoIP is and how it can help you in your endeavours.
What is VoIP?
VoIP – Voice over Internet Protocol – is an upgrade to our phone communication technology. It allows you to make phone calls using the internet. No more dial-up wait time to be wasted. VoIP converts the regular landline call (analogue) to online voice/video call.
These calls can be made to a landline, mobile, or a computer. Although e-mails are considered as the go-to mode of communication, a phone call is always the most effective. What is more convenient is that we can now use the internet to make your calls.
Why VoIP?
There are a number of reasons to choose VoIP over the regular connection.
The most important of all being: it does not require you to change the phone set up you already have in place.
- MONEY
It is known that VoIP is not a newly developed technology. But one cannot deny the fact that is now the most sought after technology, more so, among the small businesses. Why? The main reason being: Money. Using VoIP will reduce the expenditure considerably when in comparison with a landline or mobile connection. It is said that an effective financial decisions in any SMB, is a fine line between considerable profit and marginal loss.
- REMOTE ACCESS AND INTERNET CONNECTION
The most sought after feature of VoIP in a business is the ‘Remote’ setup and ‘Internet’ accessibility.
Social media is the ‘hot hub’ for any SMB, be it an established venture or an upcoming venture. With VoIP, the internet is in the fingertips of the SMB making it is easier to promote their venture in the most effective way and to a larger audience.
Using VoIP will allow the employees to access the internet as and when they require, providing them with opportunities to research, attend training, conferences and client meetings with remote access.
The online storage and file sharing facilities help in fastening the communication between the employees, as they do not have to wait for a mail to deliver the final product and find it is easily available on a shared location (online).
- ENHANCED FEATURES
Being a cloud-based facility; VoIP provides faster call connectivity and internet service. It allows the SMB to use the add-on features like call-waiting, voice and video-conferencing, international calling, remote access, promotional SMSs and e-mails to specific clientele, CRM (customer relationship management) platforms like IVR and designated extensions, etc. for a fraction of the price. This is possible because it is available as a package along with the internet service where the SMB is required to pay only for the internet connection (in most cases).
The entire list of above-mentioned features is available in the landline service as well, but it requires separate payment for each individual feature. Also, the landline is provided with phone lines which require rent to be paid on a monthly basis as well. Saving on the phone bills is the first step for an SMB to mark as a profit.
In conclusion…
Implementing small changes lead to bigger benefits. Using VoIP would leverage your chances at your business opportunities. It can be customized to be used along with the present phone set up leading to considerably low-cost investment.
Our business phone consultants are just a call away if you are looking for phone systems that can help you grow your business with the national broadband network.
